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Inexpensive, foolproof, undetectable, premixed, irradiated & guaranteed to pass every time! "No Freezing or Refrigeration Necessary" "Number 1 is a disposable urinating device with enough premixed synthetic urine for 2 complete tests. It has been irradiated in order to destroy all bacteria giving Number 1 a one year shelf life." |
| TO ORDER BY PHONE, CALL TOLL FREE: (800) 518-7316 | Testimonials | FAQs | About Us | Contact Us |
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FREQUENTLY ASKED QUESTIONS
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To find answers to your
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SHIPPING QUESTIONS
BILLING QUESTIONS
ORDERING QUESTIONS
PRODUCT QUESTIONS
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SHIPPING QUESTIONS |
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Did I place my order by the O/N deadline? The ordering deadline for an Internet-Order is 4:00pm PST. The ordering deadline for a Phone-Order is 5:00pm PST.
I haven’t received my package yet. Why? All orders go out the day received, as long as it is within the time frame above. So if your package has not yet been received and it is within the time frame you requested on your order, there is something wrong.
It could be for any of the following reasons; if you ordered over the internet, you might have…
If you ordered over the phone, you might have…
Yes, via global priority mail and an expedited shipper. You will need to log onto usps.com and calculate your own postage using the origin zip code of 90755 and your destination. That is the exact amount we will charge for international shipping.
If you would like our expedited shipper used for your order you are more than welcomed to contact us with your order information (product to be purchased, and the postal code we are shipping to) and we will be able to calculate the shipping cost to any country. You can also contact FedEx directly to make sure service is available to your specific area and country. The shipping zip code for us would be 90755.
How was my package shipped out? If you ordered overnight or 2nd Day delivery, your package was shipped out using our expedited shipper. If you ordered Priority Mail, your package was shipped via the United States Postal Service.
When was my package shipped out? If your order was processed by the deadline provided above, the following guidelines could be used*;
Overnight shipments deliver the next day when processed Monday through Thursday. If you order Overnight on a Friday it delivers on Monday. * Please note that our expedited shipper cannot deliver to PO Boxes.
Saturday Delivery on a Friday will cost an additional $15 (from standard Overnight delivery) and will be delivered Saturday. Prior to making this selection, please call 1-800-463-3339 to ensure that this service is available in your area. * Please note that our expedited shipper cannot deliver to PO Boxes.
2nd Day shipments deliver on the second day after the order is processed; Process Day Delivery Day Sat - Monday Wednesday Tuesday Thursday Wednesday Friday Thursday Monday Friday Tuesday
* Please note that our expedited shipper cannot deliver to PO Boxes.
Priority Mail delivers 2-5 weekdays from the time the order is processed.
* These time frames are to reflect shipments within the Continental United States.
How long will it take for my order to arrive? The estimated delivery dates for any and all packages are based on the time schedule in the previous question.
With the use of the United States Postal Service and our expedited shipper, we have the ability to ship to all states and worldwide.
What is the cutoff time for shipping? The ordering deadline for an Internet-Order is 4:00pm, California time. The ordering deadline for a Phone-Order is 5:00pm California time.
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Billing Questions |
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The Money has not been taken out of my account. Why? Your order did not contain enough/accurate information in order for the order to be processed.
You have taken the money out of my account, but I haven’t received my order. If money has been deducted from your account and you have allowed sufficient time for delivery, based on your order information, there could be a few answers.
Do you keep my information on file? Puck Technology, Inc. has a strict policy of keeping our customer’s information private. We keep records only for tracking and confirming purposes. Your personal and credit information is always destroyed.
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Order Questions |
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Puck Technology, Inc. has various methods of payment available to our customers.
Puck Technology, Inc. 2508 N Palm Drive, Suite 104 Signal Hill, CA 90755
How much do your products cost? Please refer to the “BUY NOW” page of this website for a detailed price sheet.
Please refer to the “BUY NOW” page of this website for more details.
Can I place a wholesale order? If you would like to sell our products you must fax us a copy of your current ‘resale license’ from your store and include your phone # so that we can contact you for your first order.
I put the wrong address on my order, what can I do? If you placed an order on-line and the address was wrong, please contact us IMMEDIATELY in order to avoid a shipment to the wrong address and extra shipping charges to you. Call us at 1-800-530-3510 and one of our representatives will be able to assist you.
We will call you at the phone number you provided if your order fails. If you do not receive a call from us, provided that the number you gave us is correct, your order went through and it is on the way.
Can I have a different billing and shipping address? This can only be done if the shipment is going to the same general area. Due to the possibility of fraud we have to restrict some shipments and this can be done at our own discretion.
How can I place an international order? An international order can be placed via the phone, at 562-490-2751 or via the internet. If an internet order is placed, please keep in mind that the website does not reflect international shipping prices. If you want a price before you place your order, please call us.
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Product Questions |
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The Go Number 1 is a ‘gravity operated’ urine substitution device. It delivers a toxin free urine sample through a rubber tube that is part of a light weight apparatus, worn under your clothing. It is delivered by releasing two white clips that keep the urine in the bladder bag, wrapped around your waist.
How long is the urine good for? Since this kit is pre-mixed, we have tested the durability of the kit many many times. The urine in the kit is good for a minimum of a year, although we do recommend that it be used within one year of purchase.
My bag is leaking, what can I do? If your bag or “bladder” is leaking, send it back to us. If we can determine that it is leaking because of a product flaw then we will refund the money or send you a replacement kit. If it is leaking because the hose was cut of or it has been tampered with, there will be no refund.
This kit was designed to be reheatable. It can be reheated every day.
My urine sample is being sent to another lab for further analysis. It is always stressful to have your sample sent to a lab but you don’t need to worry. Our synthetic urine is as good as real urine. The initial on site screening test, otherwise known as the dip test, has a high rate of false positives. The testing labs are very accurate and our synthetic urine never fails lab tests, just make sure you follow all of the instructions in using the urine. And remember deny! Deny! Deny! Demand a retest, because you are always clean!
Which tests will the urine pass? The Go Number 1 will pass all lab tests.
Can the lab tell that the urine is synthetic? No, our synthetic urine has all of the same things as human urine. Our urine has sugars, nitrates, creatin, the same PH level and the same gravity as human urine. The only thing our urine does not contain is DNA.
How do I get another temperature strip? When placing an order for supplies, such as heat pads, let us know that you need a temperature strip. Add a note to the comments field of your internet order that you would like to order a temperature strip and we will throw one in for free with any purchase. If you need the temperature strip alone, please call us, there will be a $2.00 fee.
If you ordered from Puck directly, you product was created no more than 2 days prior to your order. When ordering from a retail location you will have to call and ask the store about the inventory date. If you have had your Go Number 1 for some time now you can check to make sure the urine is clean by holding the bladder of urine up to the light. If the urine is clear, it is ok to use, it has not been affected by bacteria. If the urine is cloudy and/or has a milky consistency, the urine is no good. We recommend that you do not use it. We have control models sitting on our shelves that have been there for years and they are still good.
My test was positive, what now? The only positive is a false positive with Puck Technology, Inc. This means the cup/stick test read a false positive and you need to have them send it to the lab. Remember, the urine cannot fail a lab or field test unless the test itself is reading in error. Always deny the fact that the urine is dirty, demand a retest if necessary.
Can I freeze the leftover urine? You can but we do not suggest this. Your safest bet is to consider the go Number one as a single test, deliver all of the urine and throw the apparatus away when you get home. It is possible to give only a small amount of urine and keep the rest of it in case they have you test a second time while at the lab. NOTE: they will only have you do this if you are not heating your sample properly.
How long after the first use is the urine good for? Refer to Product Questions – Go Number 1 #11. Before you make a decision to use or discard the kit, you may want to check the tube to see if a bacterium has started to form in it. If it clear and there is no sign of bacteria, you can move forward in using the kit.
What waist size does the belt fit? The Go Number 1 will fit up to a size 48”-52” waist. If you feel that this is not going to be sufficient, please ask for an extension when your order is placed. We will send you one free of charge.
Where can I get some instructions? You can read them online at our site where there is also a downloadable version. If necessary we would also be able to mail or fax a copy to you.
What is the return policy for the product? The product can be returned for a refund if the box is unopened and the Go Number 1 was not used. In addition, the product needs to be returned within one month of the purchase date from Puck Technology, Inc. If you purchased your kit from a reseller, we ask that you please contact them for their return policy.
Where does the heat pad go on the kit? The heat pad attaches to the bladder bag on the side of the bag opposite the temperature strip. When worn correctly the heat pad is located between the belt and the bag, on the side away from your body.
Do you have a money back guarantee? The guarantee is, you cannot fail if you follow directions. Familiarize yourself with the directions, call us if you are unable to understand them, you wont need a guarantee when you start passing all your drug tests!
Is this good for men and women? Yes! The Go Number 1 is unisex. This means it is intended for both male and female use.
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